FAQs

To help you manage your website more efficiently, here are some of the most frequently asked questions and their answers. If the issue you have has not been addressed here, you can search our Quick Start Guide.

For any further information, or for more help, you can email us at support@gpsurgery.net


Q. I’ve forgotten how to log in.

A. Access to the dashboard of your website can be gained by adding /admin to the address bar.
For example, if your website was example.gpsurgery.net, you would type example.gpsurgery.net/admin into the address bar.

This will take you to a log in screen, where you can input your username and password. By default your username will be your full name in lowercase. If you can’t recall your username, you can contact us at support@gpsurgery.net.


Q. I’ve forgotten my password.

A. Select the ‘lost your password?’ option on the log in screen.
If you are trying to log in to your website but have lost or forgotten your password, there is a link at the bottom of the log in screen called ‘lost your password?’ By selecting this and entering your username, the system will send you an email with details on how to reset your password.

If you do not receive an email within 20 minutes, please check your junk folder. If you still do not have an email, you can contact us at support@gpsurgery.net


Q. The Team page/News page do not show my changes when I make them.

A. The Team and News pages are formatted differently to typical pages, and have to be edited differently.
Unlike the other pages on your website, the Team page and News page are designed slightly differently. They almost act as folders for the information they contain, and so no information is kept on the actual page itself. Team and News items are created individually, and so need to be managed individually.

You can find out more about editing the Team page here.

You can find out more about editing the News page here.


Q. How do I save my changes?

A. Click the blue button!
Not all areas of your website will prompt you to ‘save’ when you create or edit them. Some existing pages will have an ‘update’ button, and some new items will have a ‘publish’ button. All of these buttons serve the same purpose (and are blue for quick recognition!) Make sure to use these buttons often to ensure that your work doesn’t get lost.


Q. Every time I use the ‘Return/Enter’ key I seem to get double line spacing. Is there a way to stop this from happening?

A. Hold down the ‘Shift’ key before hitting ‘Return/Enter’.
By default your website will use double line spacing when creating new lines of text. This is to avoid having large chunks of text, and to help improve legibility. If you are writing addresses or other closely linked information, you can hold down ‘Shift’ before hitting the ‘Return/Key’ to remove this space.


Q. How do I add or remove something from the ‘Helpful links’ in the footer?

A. Helpful links can be edited from the ‘Menus’ in the dashboard.
By default your website will have three different menus; ‘main menu’, ‘helpful links’, and ‘footer info’. You can add or remove items from them as you wish, although take care to avoid overloading the menus with too much information.

You can find out more about editing your menus here.


Q. What does the ‘Huge SEO Issue’ message mean when I log in?

A. This message appears when your website is being built, but should be gone by the time it goes live.
Search engines, such as Google, use software to detect certain words and phrases and display them when searched. This is how people can find your website if they do not have the URL. During the build process for your website, we deactivate this function so the general public cannot view it until it is finished.

By the time your website goes live, this function should have been reactivated, and people will be able to visit your website. If the ‘Huge SEO Issue’ message still displays, please contact us at support@gpsurgery.net


Q. Why don’t I get any notifications when someone fills out a form on my website?

A. Notifications need to be turned on before they will display.
When viewing your forms in the dashboard, you will notice that there is a grey/green slider next to each one. Setting the slider to green will turn notifications on. Setting the slider to grey will turn notifications off.

If the slider is set to green but you are still not receiving notifications, make sure that a ‘Send To’ email address has been designated. By default the system will send emails to the admin, but you can change it in the options.

You can find out more about notifications and managing form entries here.


Q. Is it safe to copy and paste text onto my website?

A. Yes, but make sure to paste it as plain text.
All text online has code in it which makes it display with the settings selected for it. When you copy and paste text into the editor, this code gets pasted as well. Since the format of the copied text will almost certainly be different from the format of the website, this can create some readability issues.

There is a button in the editor which allows you to paste as plain text, and an eraser button to remove formatting from text that has already been written. Using both of these will ensure that your website stays looking sharp!

You can find out more about editing your page here.


Q. How do I upload documents to my website?

A. Documents, such as PPG reports, can be added to your website in the editor.
When viewing a page in the editor, you will notice an option at the top called ‘Add Media’. Using this button will allow you to add images, documents, and forms to your website. We recommend that all forms and documents are added as PDFs for ease of use.

You can find out more about uploading documents to your website here.